10 Hours / 10 CEs

On Demand | Self-Paced Professional Training

This on-demand professional training program on Skills, Coaching, Crisis Calls, and Putting it All Together is presented by Michele Galietta, Ph.D. This badge-earning program can be shared digitally on platforms like LinkedIn or your resume and counts towards a certificate. Enroll in this program to earn credit towards Dialectical Behavioral Therapy Certificate and share your new digital credentials with prospective employers and colleagues. It is the sixth of 7 programs in this certification.

One of the four components of comprehensive Dialectical Behavior Therapy (DBT) is telephone coaching. As DBT formally incorporates intersession contact, it is essential to understand this therapeutic tool's protocol, utility, and function. This program orients participants to this unique aspect of DBT and utilizes role-play to demonstrate clinical examples. While patients do not have to be in crisis to use coaching, there are times that patients may need coaching during an ongoing crisis. Therefore, DBT providers are educated on how to handle a crisis call.

Another unique aspect of DBT is the consultation team. The consultation team is the backbone of DBT, providing emotional and technical support for DBT therapists. In addition, the consultation team makes therapists more skillful in delivering DBT, like how the skills group makes patients more skillful. This program discusses a consultation team's agenda, common problems, agreements, and solutions for healthy teams.

Learning Objectives

Upon completion of this training, participants will be able to:

  • 1 Describe standard DBT
  • 2 Describe consultation teams
  • 3 Demonstrate clients in the use of DBT skills when in crisis
  • 4 Describe informal exposure with an individual client
  • 5 Demonstrate the communication strategies in DBT
  • 6 Describe the case management strategies and how they are used in DBT
  • 7 Demonstrate the principles and practices of mindfulness in the treatment for clients, therapists, and teams
  • 8 Demonstrate mindfulness practice
  • 9 Describe factors relevant to successful DBT implementation
  • 10 Describe factors relevant to sustaining DBT programs

  • Intended Audience

    This training is designed for clinicians seeking to enhance their skills in Dialectical Behavior Therapy (DBT), with a focus on implementing DBT telephone coaching and consultation team practices. It is tailored for professionals who support individuals with high-risk behaviors or crises, providing structured, skill-based interventions and managing intersession contact. The program is suitable for those who use DBT strategies to deliver comprehensive cognitive-behavioral treatments and value collaboration and ongoing clinical support through consultation teams.

    • Mental Health Professional
    • Psychologist
    • Psychiatrist
    • Social Worker
    • Case Manager
    • Nurse
    • Marriage & Family Therapist
    • Alcohol & Drug Abuse Counselor

  • Experience Level

    This training is applicable for entry-level professionals. This training is designed for licensed and pre-licensed mental health professionals seeking foundational knowledge and practical skills in DBT telephone coaching and consultation teams.

    • Beginner: New to DBT or with limited experience; seeking to understand the structure and function of DBT telephone coaching and consultation teams, and to develop basic competence in crisis coaching, mindfulness, and team participation.

  • Practice Setting

    Clinicians who participate in this training typically work in environments that provide mental health services to individuals experiencing emotional dysregulation, high-risk behaviors, or crises. These settings emphasize structured, evidence-based interventions and collaborative care. Professionals may work in outpatient clinics, community mental health centers, hospital behavioral health units, private practices, or substance use treatment programs. The environment is often multidisciplinary, with a focus on teamwork, ongoing supervision, and regular consultation to ensure high-quality care and clinician support.

    • Outpatient mental health clinics
    • Community mental health centers
    • Hospital psychiatric or behavioral health units
    • Private therapy practices
    • Substance use disorder treatment programs
    • School-based mental health services
    • Crisis intervention teams
    • Residential treatment facilities

Presented By

Michele Galietta, PhD, Associate Professor of Psychology at John Jay College of Criminal Justice

Dr. Michele Galietta is Associate Professor of Psychology at John Jay College of Criminal Justice, City University of New York where she served as Director of the Clinical Psychology Ph.D. Program from 2005-2013. Dr. Galietta is a researcher and clinician specializing in the training, adaptation and dissemination of empirically-supported treatments to community and forensic/correctional settings.

View More Programs from this Presenter
Michele Galietta, PhD

Training Outline

Key topics covered in this training include:

  • Mindfulness and Homework Review

  • Risk Review

  • Coaching- Telephone, In-Vivo

  • Coaching Exercise and Discussion- Part 1

  • Coaching Exercise and Discussion- Part 2

  • Dealing with Crises and Exercise

  • Mindfulness Activity and HW

  • Consultation Team p1 and p2

  • Pulling It All Together

Earning a Certificate

This is a badge-earning program, which means it will help you earn a certificate that can be showcased on digital platforms like LinkedIn.
View Certificates

CE Sponsorship Information

Palo Alto University, Continuing & Professional Studies (CONCEPT) is approved by, recognized by, or maintains sponsorship provider status with the following boards and agencies. We maintain responsibility for all content in our CE/CPD programs. For more information, visit here. 

  1. American Psychological Association (APA): Approved sponsor of continuing education for psychologists.

  2. Association of Social Work Boards (ASWB): Approved continuing education provider (ACE program, Provider #1480), 11/22/2023–11/22/2026.

  3. Canadian Psychological Association (CPA): Approved to sponsor continuing education for psychologists.

  4. National Board for Certified Counselors (NBCC): Approved Continuing Education Provider (ACEP No. 7190).



Palo Alto University, Continuing and Professional Studies (CONCEPT) is approved by the American Psychological Association to sponsor continuing education for psychologists. Palo Alto University, Continuing and Professional Studies (CONCEPT) maintains responsibility for this program and its content. Palo Alto University, Continuing and Professional Studies (CONCEPT), is approved by the Canadian Psychological Association to offer continuing education for psychologists. Palo Alto University, Continuing and Professional Studies (CONCEPT), SW CPE is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0356 and the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0073. Palo Alto University, Continuing and Professional Studies (CONCEPT) has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6811. Programs that do not qualify for NBCC credit are clearly identified. CONCEPT Professional Training, #1480, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. CONCEPT Professional Training maintains responsibility for this course. ACE provider approval period: 11/22/23-11/22/26. Social workers completing this course receive (clinical or social work ethics) continuing education credits.